Government Agencies

Emergency Services

Emergency numbers such as ambulance, police, fire, distress centres, victims helplines, poison information and more, are listed in your telephone book in the “Emergency Numbers” section. Emergency Management Ontario has produced a series of factsheets to help individuals prepare for and handle an emergency.

For copies contact:

Emergency Management Ontario
77 Wellesley Street West, P.O. Box 222, Toronto ON M7A 1N3
416-314-3723 Phone

Assualt and Sexual Assault

Sexual Assault / Rape

Rape crisis centres offer a variety of individual and group counselling options, advocacy and accompaniment services, and a 24-hour crisis support line. Services may vary at different centres. The number for your local centre can be found in the “Emergency Numbers” section in your telephone book.


A province wide crisis line available to help women in need, the line provides assaulted women with immediate information and support and is available 24 hours a day, seven days a week.

Assaulted Women’s Helpline
866-863-0511 Toll Free
416-863-0511 Phone
866-863-7868 TTY Toll Free
416-863-7868 TTY
416-364-0563 Fax

Victim Support

The Victim Support Line is a province-wide, toll free hotline offering victims of crime a range of services including:

  • automated notification of the status and scheduled release of provincially sentenced offenders
  • registering of concerns about the parole or release of an offender
  • referrals to community victim support services, and
  • information on how the justice system works.

Information counsellors are available from 8 am to 10 pm seven days a week.

Victim’s Support Line
888-579-2888 Toll Free
416-314-2447 Phone

Women’s Shelters

Shelters across the province provide services for assaulted women and their children. These services include temporary emergency accommodation and residential supports (childcare, crisis telephone lines, counselling, emergency transportation, and safe-environment programs). Community based programs include counselling and outreach programs for assaulted women and their families.

For a referral call:

Assaulted Women’s Helpline
866-863-0511 Toll Free
416-863-0511 Phone
866-863-7868 TTY Toll Free
416-863-7868 TTY
416-364-0563 Fax

Addiction Programs

The Ministry of Health and Long Term Care funds approximately 160 agencies across the province to offer drug and alcohol treatment services for people of all ages. Services provided by these agencies include community treatment, residential treatment and support, and withdrawal management services.

For information about treatment services in your area contact:

Drug and Alcohol Registry of Treatment (DART)
800-565-8603 Toll Free

The Ministry of Health and Long-Term Care also funds 44 problem-gambling treatment agencies across the province. These agencies provide services to people of all ages, offering information about problem gambling and treatment for problem gamblers, their spouses and family members.

For information about treatment services in your area contact:

Ontario Problem Gambling Helpline (OPGH)
888-230-3505 Toll Free

Family Service Agencies

Family service agencies offer specialized counselling services such as individual, couple and family counselling, lifestyle change, stress management, unemployment counselling, and therapy for survivors of sexual abuse and family violence. In addition, many family agencies provide immigrant services, marriage preparation, retirement preparation, family life education, a variety of seniors programs, and addiction and credit counselling services. Family Service Ontario is an association that represents 48 family service agencies in Ontario.

To find a family service agency near you consult the Yellow Pages of your telephone book under “Social Services Organizations” or contact:

Family Service Ontario
416-231-6003 Phone


The Ontario Provincial Police (OPP) is dedicated to protecting the safety of the people of Ontario by providing front-line policing services to over 400 municipal and First Nations communities and ensuring safe travel on our province’s highways, waterways and snowmobile trails. For further information regarding the OPP including detachment listings and contact numbers, consult the White Pages of your telephone book or:

Ontario Provincial Police
888-310-1122 Toll Free

Crime and Crime Prevention

Crime Stoppers is a not-for-profit community based partnership that provides the public with an opportunity to provide tips anonymously and assist the police in solving crimes. Members of the public with information about crimes that have been committed, are being committed, or are about to be committed, are encouraged to call in to a province wide toll free hotline.

Crime Stoppers
800-222-TIPS (8477) Toll Free

Senior Crime Stoppers encourages seniors to call in tips to assist police in solving crimes and uncovering scams and frauds that target seniors.

Senior Crime Stoppers
800-222-TIPS (8477) Toll Free

If you, or someone you care for have been the innocent victim of a crime of violence, you may be eligible for compensation through the Criminal Injuries Compensation Board (CICB). The CICB may compensate up to a maximum of $25,000 for one time payments, or up to $1,000 in monthly payments forperiodic awards, for injuries or deaths caused by violent crime. Compensation can cover expenses such as medical bills, prescriptions, lost wages, or pain and suffering. Applications for compensation must be made within two years of the crime of violence.

The Criminal Injuries Compensation Board
439 University Ave. 4th Floor, Toronto ON M5G 1Y8
800-372-7463 Toll Free
416-326-2900 Phone

Distress Assistance

Telecare Distress Centres of Canada Inc. is a national organization of centres whose volunteers are available to listen to people in relationships, jobs or finances, grief and loss, stress or depression, physical and emotional health, alcohol and drugs, or suicidal feelings. Telecare’s service is accessible by telephone 24 hours, 7 days a week. All calls are anonymous, completely confidential, and free.

Telecare has call centres in several Ontario communities.

Telecare Canada